Question 1

What services does Mario Studio offer?

Accepted Answer

We offer Full-Stack Web Development, UI/UX Design, Graphic Design, Branding and Identity, and Digital Marketing. Whether you need a complete website, a logo, or a full digital strategy, our team has you covered.

Question 2

How do we get started with a project?

Accepted Answer

Reach out through the contact form or send us a message. We will review your requirements and respond within 24 hours to schedule a discovery call.

Question 3

Do you work with clients outside Cameroon?

Accepted Answer

Yes! We work with clients globally via email, WhatsApp, and video calls. Our studio has delivered projects for clients across Africa, Europe, and beyond.

Question 4

What are your payment terms?

Accepted Answer

We require 50% upfront before work begins and 50% upon project completion. For larger projects, milestone-based payment can be arranged.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Mobile Money (MTN and Orange), Bank Transfer, PayPal, and Western Union. Details are shared on your invoice.

Question 6

Can we get a custom quote?

Accepted Answer

Absolutely. Contact us to describe your needs and we will provide a tailored quote with no obligation.

Question 7

How long does a typical project take?

Accepted Answer

Timelines vary: a logo takes 3-5 days; a 1-page website takes 7-14 days; a full e-commerce site or branding package takes 3-5 weeks.

Question 8

How many revisions are included?

Accepted Answer

All plans include at least 3 rounds of revisions. Additional revisions are available at an hourly rate communicated upfront.

Question 9

Will we own the final files?

Accepted Answer

Yes. Upon full payment, you receive complete ownership of all design files, source files, and website code.

Question 10

Do you offer post-launch support?

Accepted Answer

Yes! Our Enterprise plan includes 2 months of free post-launch support. All other plans include 30 days. Extended maintenance packages are available.

Question 11

How do we report a bug after launch?

Accepted Answer

Email us or send a WhatsApp message. We respond to all support requests within 24 business hours.

FAQ

General

Pricing & Payment

Project Process

Support

Still have a question?